Returns, Refunds & Replacements

About This Policy

This Returns, Refunds & Replacements Policy applies to purchases made directly through Pinnacle Peptide Labs.

Pinnacle Peptide Labs is operated by Stratton Oakmont Enterprises LLC. References to “Pinnacle Peptide Labs,” “we,” “us,” or “our” refer to Stratton Oakmont Enterprises LLC and the Pinnacle Peptide Labs website.

This policy should be read together with our Terms & Conditions and Shipping Policy .

No Returns or Exchanges

We do not accept returns or exchanges of products after an order has shipped or otherwise left our controlled custody.

This policy applies regardless of whether a product is:

• Opened or unopened.
• Used or unused.
• Reconstituted or unreconstituted.
• Sealed or unsealed.
• In its original packaging.
• Purchased accidentally.
• No longer wanted or needed.

We cannot verify the storage conditions, handling, temperature exposure, chain of custody, contamination risk, or integrity of any product after delivery.

All Sales Are Final

Orders are considered final after they have entered processing, packing, fulfillment, or shipment.

We do not provide refunds or exchanges for:

• Buyer’s remorse.
• Accidental product selection.
• Accidental quantity selection.
• Failure to use a coupon or discount code.
• Changes in research plans.
• Incompatibility with an intended unauthorized use.
• Failure to obtain an expected research result.
• Personal preference regarding packaging or appearance.
• Delays caused by an incorrect customer address.

Nothing in this policy limits any right or remedy that cannot lawfully be waived.

Exceptions for Verified Order Problems

Although we do not accept returns, we will review legitimate claims involving:

• A product damaged during shipment.
• A broken vial or container.
• A compromised product seal.
• A confirmed manufacturing or packaging defect.
• An incorrect product shipped by us.
• An item missing from the order.
• An incorrect quantity packed by us.
• A package confirmed lost in transit.
• An order canceled by Pinnacle Peptide Labs.
• A product we are unable to fulfill or ship.
• A confirmed duplicate or incorrect charge.

Approval of a claim does not constitute acceptance of a product return. Unless specifically requested by us, customers should not mail products back.

Twenty-Four-Hour Reporting Requirement

Damaged products, defective products, missing items, incorrect products, or incorrect quantities must be reported within 24 hours of confirmed delivery.

The reporting period begins when carrier tracking shows the package as delivered.

Claims submitted after the 24-hour period may be denied because shipping condition, custody, handling, storage, and product integrity can no longer be reliably verified.

Information Required for a Claim

To request review of an order issue, email info@pinnaclepeptidelabs.com and include:

• Your full name.
• Your order number.
• A detailed description of the issue.
• The product name and quantity involved.
• Photographs of the outer shipping package.
• Photographs of the shipping label.
• Photographs of all internal packaging.
• Photographs of every affected item.
• Photographs showing product labels and batch information.

Video may also be requested when photographs do not clearly show the reported issue.

Keep all products, vials, containers, labels, shipping materials, and packaging until we confirm that they may be discarded.

Damaged Shipments

Visible shipping damage must be reported within 24 hours of delivery.

Examples include:

• A crushed or visibly damaged shipping package.
• A broken, cracked, or shattered vial.
• A broken bottle or container.
• A loose or compromised cap.
• A visibly compromised seal.
• Moisture intrusion inside sealed packaging.
• Product leakage.

We may require additional photographs, carrier information, inspection of the packaging, or cooperation with a shipping claim.

Do not discard damaged products or packaging until the claim has been reviewed.

Incorrect or Missing Items

An incorrect product, incorrect quantity, or missing item must be reported within 24 hours of delivery.

Include a photograph showing everything received together in one image, followed by clear photographs of each product label and the original shipping package.

If we confirm that an order was packed incorrectly, we will provide an appropriate resolution, which may include:

• Shipping the correct product.
• Shipping the missing product.
• Shipping the missing quantity.
• Issuing account credit.
• Issuing a refund for the affected item.

We may request that an incorrectly shipped item be retained, destroyed, or returned according to specific instructions. Do not return any item unless we expressly request it.

Suspected Defects

A suspected manufacturing, packaging, labeling, or container defect must be reported within 24 hours of delivery.

A suspected defect may require:

• Clear photographs or video.
• Product and batch identifiers.
• A description of storage after delivery.
• Retention of the product and packaging.
• Return or independent review when reasonably necessary.

The following do not necessarily indicate a defect:

• Variation in powder appearance.
• Variation in powder volume.
• Powder adhering to the side of a vial.
• Powder shifting or compressing during transit.
• Differences in vial fill appearance.
• Minor packaging or label variations.

Lyophilized materials may settle, compress, shift, or adhere to vial surfaces during storage and transportation.

Temperature Exposure During Transit

Temporary temperature changes during shipping do not necessarily indicate that a research compound has been damaged or compromised.

Applicable compounds are shipped in lyophilized form. Lyophilization removes water from the material and is used to support stability during storage and transportation before reconstitution.

Contact us within 24 hours when there is visible physical damage, a broken container, moisture intrusion, a compromised seal, or another objectively verifiable condition suggesting actual shipping damage.

Lost Packages

Packages that appear lost in transit are handled under our separate Shipping Policy .

Once a package is confirmed lost through carrier records or available shipping evidence, Pinnacle Peptide Labs will arrange an immediate replacement shipment.

Replacement remains subject to product availability and verification of the shipping address.

A package that is delayed, awaiting a carrier scan, moving through the network, or under investigation is not automatically considered lost.

Packages Marked Delivered

When tracking shows that a package was delivered but the package cannot be located, customers should first:

• Check every entrance and delivery area.
• Check mailrooms, parcel lockers, and secure locations.
• Ask household members, coworkers, or employees.
• Ask neighbors, reception staff, or building management.
• Review any available carrier delivery photograph.
• Contact the carrier using the tracking number.

Contact us promptly if the package remains missing. We will assist with reviewing tracking information and available delivery evidence.

Packages confirmed by the carrier as delivered to the address supplied at checkout may require additional investigation before a replacement, refund, or credit is approved.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address during checkout.

This includes:

• Recipient name.
• Street address.
• Apartment, unit, or suite number.
• City.
• State.
• ZIP code.
• Any necessary delivery instructions.

Orders delayed, returned, misdelivered, or lost because of incorrect or incomplete customer-provided information do not qualify for complimentary replacement or refund.

Refused and Unclaimed Packages

Refused packages, unclaimed packages, failed delivery attempts, and packages not retrieved from a carrier or access point are not eligible for complimentary reshipment.

If a package is returned to us, we may offer reshipment after payment of all applicable shipping and carrier charges.

Any approved refund may be reduced by:

• Original shipping charges.
• Return-to-sender charges.
• Carrier correction fees.
• Payment-processing fees not returned to us.
• Other unrecoverable transaction expenses.

Orders Canceled by Pinnacle Peptide Labs

Pinnacle Peptide Labs may cancel an order before shipment because of:

• Inventory unavailability.
• Pricing or website errors.
• Payment failure.
• Fraud concerns.
• Address problems.
• Compliance concerns.
• Carrier restrictions.
• Inability to fulfill the order.

If we cancel an order after receiving payment and the order has not been fulfilled, we will issue an appropriate refund for the canceled merchandise.

Order Cancellations Requested by Customers

Contact us immediately when requesting an order cancellation.

We will make a reasonable effort to stop the order, but cancellation is not guaranteed after the order has entered:

• Payment verification.
• Processing.
• Picking.
• Packing.
• Label creation.
• Carrier transfer.

Once an order has shipped or left our controlled custody, it cannot be canceled or returned.

Available Resolutions

When we confirm that a claim qualifies under this policy, Pinnacle Peptide Labs may provide one or more of the following remedies:

The appropriate resolution will be determined based on the circumstances, available documentation, inventory availability, transaction method, and applicable law.

Replacement Shipments

Approved replacements will be shipped as promptly as reasonably possible.

Replacement timing may depend on:

• Inventory availability.
• Address verification.
• Carrier availability.
• Completion of required claim documentation.
• Resolution of any fraud or payment concern.

A replacement may be substituted with account credit or a refund when the original product is unavailable.

Refund Method and Timing

Approved refunds are generally issued to the original payment method when technically and commercially available.

Certain payment methods—including Zelle, Venmo, Cash App, Apple Cash, cryptocurrency, bank transfers, or third-party gateways—may require:

• Additional account information.
• An alternate refund method.
• Identity or transaction verification.
• Processing through the original payment provider.

After we initiate a refund, the time required for funds to appear depends on the bank, payment processor, financial institution, payment application, cryptocurrency network, or gateway used for the original transaction.

Nonrefundable Charges

Except when an error is attributable to us or applicable law requires otherwise, the following charges may be nonrefundable:

• Original shipping charges.
• Expedited shipping charges.
• Address-correction charges.
• Return-to-sender charges.
• Payment-processing fees not returned to us.
• Cryptocurrency network fees.
• Currency-conversion fees.
• Third-party transaction fees.

Discounts, Rewards, and Affiliate Commissions

Refunds and credits are based on the amount actually paid after discounts, coupons, credits, and rewards.

When an order is refunded, canceled, replaced, disputed, or determined to be ineligible, we may reverse or adjust:

• Loyalty points.
• Promotional credits.
• Coupon value.
• Referral rewards.
• Affiliate commissions.
• Free gifts or promotional benefits.

Affiliate commissions may be reversed for refunded, canceled, fraudulent, self-referred, disputed, duplicate, or otherwise ineligible orders.

Chargebacks and Payment Disputes

Contact us before filing a chargeback or payment dispute. We will make a reasonable effort to investigate and resolve legitimate order concerns.

When a chargeback or dispute is filed, we may provide the payment processor or financial institution with:

• Order records.
• Payment records.
• Tracking information.
• Delivery confirmation.
• Customer communications.
• Website and policy disclosures.
• Fraud-screening information.
• Other evidence relevant to the transaction.

Fraudulent, abusive, or knowingly false disputes may result in account restrictions, cancellation of pending orders, termination from affiliate or rewards programs, refusal of future service, or other lawful action.

Research Use Only

Products are not intended for:

• Human consumption.
• Human administration.
• Medical or therapeutic use.
• Veterinary use.
• Diagnosis or treatment.
• Food or cosmetic use.
• Any unauthorized or unlawful application.

A replacement, credit, refund, or customer-service communication does not alter the research-use-only status of a product.

Claims will not be approved solely because a product was used for an unauthorized purpose or did not produce an expected result in an unauthorized application.

Policy Exceptions

Pinnacle Peptide Labs may approve an exception, accommodation, credit, or alternative resolution in an individual case.

An exception granted in one situation does not:

• Modify this policy.
• Create a continuing obligation.
• Waive any provision of this policy.
• Require the same resolution in another case.

All exceptions remain subject to applicable law.